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Nelson Exteriors Receives Service Excellence Award for Exceptional Customer Experience

June 18, 2019

Nelson Exteriors is recognized as a top customer service leader within the replacement contracting industry by GuildQuality and James Hardie.

Since 2010, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has partnered with James Hardie to power the James Hardie Service Excellence Award, which recognizes industry professionals demonstrating the highest level of commitment to service excellence.

Out of 73 eligible applicants, Nelson Exteriors is one of 10 businesses recognized by GuildQuality and James Hardie for consistently delivering exceptional customer experiences.

In determining which businesses receive the James Hardie Service Excellence Award, GuildQuality and James Hardie review thousands of survey responses submitted by customers of the award candidates, and consider two primary metrics: the percentage of customers stating they would recommend the business to a friend and the percentage of customers who responded.

Nelson Exteriors achieved a 100% recommendation rate from their customers who GuildQuality surveyed via telephone, email, or direct mail. On average, GuildQuality home improvement professionals only receive an average recommendation rate of 89%.

About Nelson Exteriors

Nelson Exteriors was established in South Carolina in 1977 and has been serving the North Metro Atlanta area since 1990. We are a family owned and operated business that is currently in our 2nd generation. We pride ourselves on our attention to detail and making our customers feel satisfied with the work that we have done. We are a step above our competitors in that we have Project Managers and Crew Foremen overseeing each project, whereas our competition usually only has one of these available to assist you. In doing this, we provide a level of communication and quality unparalleled in this industry. We look forward to hearing from you and helping you with your next project. (678) 283-8171

About GuildQuality

Over 2,400 home service professionals rely on GuildQuality’s customer satisfaction surveying and performance reporting software to see their company through their customers’ eyes, grow their business, and get the recognition they deserve for their commitment to quality. Join GuildQuality’s community of home builders, remodelers, and contractors, today!

GuildQuality also works with dozens of organizations and associations around the U.S. to provide customer service excellence award programs like this one. If you’re interested in partnering with us for an award for your organization, contact (888) 355-9223

About James Hardie

James Hardie Industries plc. is an industrial building materials company headquartered in Ireland and listed on the Australian Securities Exchange which specializes in fibre cement products. James Hardie manufactures and develops technologies, materials and processes for the production of building materials. (888) 542-7343

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