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Focus on Fulfillment Key to FSI’s Success

May 12, 2015

This article is number nine in a series of profiles of the Cobb Chamber’s 2015 Top 25 Small Businesses of the Year. Check back with Chamber Ink everyday in May for a new profile on a different Top 25 Business. We will wrap up the series on June 1 with the announcement of the 2015 Small Business of the Year.

FSI Logo Blue with NameFulfillment Strategies International, Inc. (FSI) provides fulfillment services for major corporations, advertising agencies, printers and promotions companies, as well as support for smaller entrepreneurial companies in product distribution. FSI’s work can be divided into two categories: order fulfillment and kit assembly.

FSI is committed to sticking with what they know – fulfillment (it is in their name after all). While competitors venture into printing, mailing and stretching customer service thin, FSI knows what their expertise is. For FSI, it’s important to partner with quality companies right here in Cobb County to provide those additional services. This strategy has allowed FSI to establish industry leading practices, creating a win-win situation for business partners and clients alike.

From the beginning, FSI has paired solid logistical fulfillment with strong web technology solutions. Understanding that clients need data to make better decisions, FSI’s in-house IT staff has created a suite of report solutions to deliver exactly what each client needs.

Business profile:

Owner: Ken Marbutt

Industry: Warehousing and Storage, Packing and Crating

Year Established: 1996

Location: Austell

Number of Employees: Full-time: 41, Part-time: 20

Did You Know?:  FSI maintains a 99.9 percent order accuracy ratio, a level not attainable by the competition.


Social Media:


Twitter: @FSI_Forrest


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