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Public Safety Tip: Emergency Education

September 30, 2011

With only a few days until Public Safety Appreciation Week Oct. 3-9, we hope that you have appreciation messages on your company’s signs and marquees, your hand-written letters of thanks already in the mail and have purchased a ticket to the Public Safety Recognition Awards Breakfast to honor 18 of Cobb County’s public safety personnel.

We also want to share another safety tip from our public safety agencies. Today’s tip is on emergencies.

What is an emergency?
An emergency is any occurrence that requires the IMMEDIATE dispatch of Police, Fire and Medical Services.

When calling 9-1-1, remember to:

  • Remain Calm
  • Speak Clearly
  • Listen to ALL Instructions
  • Answer ALL the Questions

The Communications officer speaking with you may have many questions to ask depending on the nature of the problem. If you are reporting a crime, pay particular attention to the suspect’s physical appearance: height, weight, hair color, clothing, any physical characteristics such as facial hair, glasses and accent. If a vehicle is involved, give a clear description of the color, make, body style and license plate number. Do not attempt to apprehend or detain suspects.

For fire emergencies, give the location, including any type of visible flames, smoke or odor. Information such as cross streets, business name or if anyone is inside the structure is also helpful.

For medical emergencies, give the name and exact location of the patient. Describe any medical problem. Be prepared to answer questions the E-9-1-1 operator may use to classify the calls.

DO’S and DON’TS FOR 9-1-1

  • Use 9-1-1 for the dispatch of Police, Fire and EMS
  • Teach your children how to use 9-1-1 wisely in case of an emergency
  • Use payphones in an emergency and call 9-1-1 (call is free)
  • Don’t call 9-1-1 when the power goes off or the weather is threatening. Call your utility company, and monitor television and radio for weather information.
  • Don’t call 9-1-1 to see how much a traffic ticket is or to check to see if someone is in jail
  • Don’t call 9-1-1 for directions
  • Don’t call 9-1-1 if your cat is stuck in a tree, Call animal control

For more information on public education and group tours of the Cobb County 9-1-1 center, click here.

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